When to use the Employer Checking Service
ECS is the fallback when standard proof routes do not resolve the worker’s current status with enough confidence.
ECS becomes relevant in pending-status and technical edge cases. If the worker cannot complete the standard online or manual route because of an outstanding application, appeal, or status transition, the employer should stop forcing the scenario into the wrong lane and move to ECS. That is the safer operating rule than over-reading partial evidence.
Operationally, ECS is a handoff. The employer needs to capture why the usual route failed, what information the worker provided, and what internal escalation happened before the ECS request. That record belongs in the same audit trail as the original onboarding workflow.
WorkProof deliberately labels ECS as a boundary, not a perfect answer. The tool can help teams detect the need for ECS, but the employer still needs to follow the official process and preserve the resulting records.